Have a question related to Breakout EDU? We are here for you! Below we have assembled some of the frequently asked questions that we have received.

If you have a question that is not answered here, please reach out to us directly at info@breakoutedu.com


Do you accept POs? 

Yes, you can start the purchase order process here: BreakoutEDU.com/purchaseorder

Do you have a W9?

Of course, we have linked that and other pertinent information at BreakoutEDU.com/purchaseorder

My school is tax exempt, how do I purchase one and not get taxed? 

To create a quote that you can use to generate a PO, click here.  

When will I get my order?

We are currently shipping kits within 1 week of their order date. They ship from our warehouse and will arrive to you as quickly as possible. Most orders are received within 5 business days of shipment.

Do you ship internationally? 

Yes. We ship anywhere in the world for a flat shipping fee of $30 USD per kit. 


How do I set / re-set the locks?

You can find all of our tutorials at BreakoutEDU.com/lock-tutorials-tips

Please note that we constantly work to improve our locks and previous versions of the lock tutorials are at the bottom of the page.

How do I set/re-set the Multilocks?

For all information about the Multilock, check out BreakoutEDU.com/multilock

Do you have any Warranty?

Sure do. Please check out the policy at BreakoutEDU.com/warranty

Do I need different kits for different games? 

No! Breakout EDU kits are with locks that are designed to be reset in order to play all the games on the Breakout EDU platform.

What's included in the kit? 

Each kit comes with a large Breakout EDU box, a smaller lockable box, a blue hasp, a four-digit lock, a key lock, an Alphabet Multilock, an Directional Multilock, Color Mulitlock Wheels, Shape Multilock Wheels, Number Multilock Wheels, a red lens viewer, a deck of Reflection Cards, a 4-digit lock, a 3-digit lock, a UV flash light, 2 Hint Cards, a USB drive, and an invisible ink pen. Want to learn more? Click here to explore each item in the kit.

Flashlight Help (Kits prior to June 2017)

Click here for help with the flashlight from kits after June 2017 to present.

Click here for help with the flashlight from kits prior to June 2017.


What ages are the games for? 

There are games for players as young as 6 all the way through adults. We also publish templates and resources to help people design their own games. 

How many people can play with a single kit?

Each game has a different number of recommended players and age group. Some games are designed for large groups (20-30), while most are designed for small groups (8-12). Many teachers choose to have multiple kits so that they can break their class up into 2-3 groups and play one of the games designed for a smaller groups. Others use Breakout EDU as a station or classroom center activity. We believe that small group experiences where each player gets to interact and make attempts to open the locks is what makes Breakout EDU such a powerful experience.   

How do I get the password for the games? 

All games are password protected to prevent players from looking up solutions while they play. The password comes with each purchase and is shipped inside each kit. If you want to get a head start, once you order the kit, you can sign up for the current password at BreakoutEDU.com/register

Can I create my own games?

Of course! Creating your own games for Breakout EDU is part of the fun. You can use our official template at BreakoutEDU.com/create to get started.



Can we use your brand/logo?

Thanks so much for asking! For information about how to use Breakout EDU branding, please see our Branding Guidelines page.

Can I present about Breakout EDU at an event?

Of course you can present about Breakout EDU! We would be honored! Please be sure to read the Branding Guidelines and if you are planning on presenting about Breakout EDU, perhaps you would consider applying to be a Breakout EDU Authorized Trainer.

Do you give discounts?

If you are interested in purchasing 200+ Breakout EDU kits, we can provide a small discount. Please contact info@BreakoutEDU.com for inquires about purchasing this quantity.

Can you give me a free kit?

We wish we were able to do that. We do have a monthly drawing that is reserved for participants of Edcamps and other Conferences. If you attend one of these events, they will provide you with a URL where you can enter the drawing for these kits.

Can we have a kit to giveaway at our event?

We love supporting conferences and Edcamp events. In order for your event to be eligible for the kit raffles, you need to contact info@BreakoutEDU.com and provide us with your event logo and the date of the event. We will add your logo to a specific webpage where your conference participants can enter a drawing for a free kit at the end of the month in which your event was held.