Have a question related to Breakout EDU? We are here for you! Below we have assembled some of the frequently asked questions that we have received.

If you have a question that is not answered here, please reach out to us directly at info@breakoutedu.com


Do you charge taxes?

We only charge tax in NY, CA, MI and PA. If you live in NY, CA, MI or PA and are tax exempt, you will be required to submit a copy of your valid tax exemption when you submit your purchase order.  We do not collect sales tax on behalf of any other state.

Do you accept POs? 

Yes, you can start the purchase order process here: BreakoutEDU.com/purchaseorder

Do you have a W-9?

Of course, we have linked that and other pertinent information at BreakoutEDU.com/purchaseorder

When will I get my order?

We are currently shipping kits within one week of their order date. They ship from our warehouse and will arrive to you as quickly as possible. Most orders are received within five business days of shipment.

Do you ship internationally? 

Yes. We ship anywhere in the world for a flat shipping fee of $20 USD per kit. 

Can I place an order (without a PO) and pay by check?

Sure. Please email info@breakoutedu.com to get this process started.

I'm in Canada, can I order with a Purchase Order?

Absolutley. Important, you are able to pay by check in U.S. Dollars.

Can I fax you my order?

We actually don't have a fax number. However, please feel free to order through BreakoutEDU.com/purchaseorder


How do I set / re-set the locks?

You can find all of our tutorials at BreakoutEDU.com/locks

Please note that we constantly work to improve our locks and previous versions of the lock tutorials are at the bottom of the page.

How do I set/re-set the Multilocks?

For all information about the Multilock, check out BreakoutEDU.com/multilock

Do you have any Warranty?

Sure do. Please check out the policy at BreakoutEDU.com/warranty

Do I need different kits for different games? 

Nope. All Breakout EDU games are designed with the Breakout EDU kit in mind. The locks and other kit items are designed to be reset in order to play all the games on the Breakout EDU platform.

What's included in the kit? 

Each kit comes with a large Breakout EDU box, a smaller lockable box, a blue hasp, a key lock, an Alphabet Multilock, a Directional Multilock, Color Mulitlock Wheels, Shape Multilock Wheels, Number Multilock Wheels, a red lens viewer, a deck of Reflection Cards, a 4-digit lock, a 3-digit lock, a UV flash light, 2 Hint Cards, a USB drive, and an invisible ink pen. The kit also comes with 12 months of access to the Breakout EDU platform with 150+ Subject Pack games for your Breakout EDU kit, over 150+ Digital Games, and the Breakout EDU Digital Game Creator. Want to learn more? Click here to explore each item in the kit.

Flashlight Help

Click here for help with the flashlight from kits after June 2017 to present.

Click here for help with the flashlight from kits prior to June 2017.


What ages are the games for? 

There are games for players in all grade levels through adulthood. We also publish templates and resources to help design their own games. 

How many people can play with a single kit?

Most Breakout EDU games are best played with 8-12 players. Many teachers use two kits and setup the game on different sides of the room to play with a whole class. We believe that small group experiences where each player gets to interact and make attempts to open the locks is what makes Breakout EDU such a powerful experience. 

How do I get access to the games? 

Each Breakout EDU kit purchase includes 12-months of Platform Access. Platform Access can be purchased separately from store.breakoutedu.com for $60.

I already have a Breakout EDU Kit, how to I get access to the Breakout EDU Platform (Subject Packs and Digital Games)

You can purchase 12-month access to the Breakout EDU Platform at store.breakoutedu.com 

Can I create my own games?

Of course! Creating your own games for Breakout EDU is part of the fun. You can use our official template at BreakoutEDU.com/create to get started.


What is a free account?

A free account provides users the ability to access all user-generated games and play featured Breakout EDU Digital Games. You can sign up for a free account at platform.BreakoutEDU.com

What is Full Platform access?

Full Platform Access provides users with 10+ Subject Packs full of over 100 content-aligned games designed for use with the Breakout EDU Kit. Included with this platform is early access to the Breakout EDU Digital Game Creator where you can create and share online Breakout EDU games. Platform Access allows a teacher to create classes and add their students to the class. Students have the ability to create and share digital games with their teacher and once reviewed, the teacher can share the digital game to the rest of the students in the class to play.

What are Subject Packs?

Subject Packs are packs of content-aligned games. All of these games are designed to be played with a Breakout EDU Kit. New games are added to the platform regularly. If you are not finding the game you want, you can suggest one here.

How do I create a Breakout EDU Digital Game?

To create a Breakout EDU Digital Game, you will need full platform access. You can learn more about how to create a game at BreakoutEDU.com/digital

How do I share a Breakout EDU Digital Game?

After you create a Breakout EDU Digital Game, you can easily share it. The share screen appears at the end of the game creation process, and can also be accessed in your "My Digital Games" account menu, shows a URL, as well as links to automatically send the game to social platforms including Google Classroom. The games will require a Play Code to allow the players access to your game.

What's a Play Code?

A Play Code is a unique 9-character code that allows players use to play the game that you have created. Each Play Code can be used up to 200 times. Players enter the play code and their name to start the game. You can view their results in your account's "My Digital Games" menu. If you need more than 200 plays, you can copy the game and share the new code. Play Codes are not needed when assigning games to students in your classes.

How do I get started with creating a Class?

Once logged in with a Full Platform Access account, a teacher can create a class by clicking on Account and selecting "Create a Class". Simply title the class and then press "Save". Once saved, you will see a 6 character code that can be shared with students. Students sign up for an account or the add that code to their account. You can learn more about creating an account here.

Um - I think I found a problem...

If you discover that the platform did something "buggy", please let us know by reporting the issue here.


Can we use your brand/logo?

Thanks so much for asking! For information about how to use Breakout EDU branding, please see our Branding Guidelines page.

Can I present about Breakout EDU at an event?

Of course you can present about Breakout EDU! We would be honored! Please be sure to read the Branding Guidelines and if you present on Breakout EDU frequenlty, consider applying to be a Breakout EDU Authorized Trainer.

Do you give discounts?

We do offer discounts on volume purchases. Please contact info@BreakoutEDU.com for inquires about purchasing this quantity.

Can we have a kit to giveaway at our event?

We love supporting conferences and Edcamp events. In order for your event to be eligible for the monthly kit drawing, you need to contact info@BreakoutEDU.com and provide us with your event logo and the date of the event. We will add your logo to a specific webpage where your conference participants can enter a drawing for a free kit at the end of the month in which your event was held.

Can you give me a free kit?

We wish we were able to do that. We do have a monthly drawing that is reserved for participants of Edcamps and other conferences. If you attend one of these events, they will provide you with a URL where you can enter the drawing for these kits.

How much do games cost?

Each purchase of a Breakout EDU kit (after November 2017) comes with 12-months full access to the Breakout EDU Platform. You can then renew the platform for an additional 12-months with a $10 discount at the end of the year for $50. 

Can you come to our event?

We would love to be part of your event. Please fill out the request form at www.BreakoutEDU.com/request