Have a question related to Breakout EDU? We are here for you! Below we have assembled some of the frequently asked questions that we have received.

If you have a question that is not answered here, please reach out to us directly at info@breakoutedu.com


Do you charge taxes?

Yes, we charge tax in the following states: CA, CO, GA, IL, IN, KY, MI, MD, MN, NC, NJ, NY, PA, SC and WI. If you live in one of the aforementioned states and are tax exempt, you have two options to complete your transaction. You can either submit your PO with your tax exempt certificate to us or you can email us at info@breakoutedu.com with a copy of your tax exempt certificate and what you’d like to order, and we can invoice you directly. We do not charge sales tax on behalf of any other state.

Do you accept POs? 

Yes, you can start the purchase order process here: BreakoutEDU.com/purchaseorder

Do you have a W-9?

Of course, we have linked that and other pertinent information at BreakoutEDU.com/purchaseorder

When will I get my order?

We are currently shipping kits within one week of their order date. They ship from our warehouse and will arrive to you as quickly as possible. Most orders are received within five business days of shipment.

Do you ship internationally? 

Yes. We ship anywhere in the world for a flat shipping fee of $20 USD per kit. 

Can I place an order (without a PO) and pay by check?

Sure. Please email info@breakoutedu.com to get this process started.

I'm in Canada, can I order with a Purchase Order?

Absolutely. Important, you must pay by check in U.S. Dollars.

Can I fax you my order?

We actually don't have a fax number. However, please feel free to order through BreakoutEDU.com/purchaseorder

What's a School / District Platform License?

The Breakout EDU Platform, which has premium access to over 750 Curriculum-Aligned games as well as the Digital Game Creator, Student Game Design Resources, and the ability to create classes, assign games and game design challenges to Students can be purchased with your Breakout EDU kit, or as part of a school or district-wide license. Each School Site license is $1000 every 12 months and provides access to all the teachers at a single school site. If you are signing up as a district, the pricing drops to $750 per school site.


How do I set / re-set the locks?

You can find all of our tutorials at BreakoutEDU.com/locks

Please note that we constantly work to improve our locks and previous versions of the lock tutorials are at the bottom of the page.

How do I set/re-set the Multilocks?

For all information about the Multilock, check out BreakoutEDU.com/multilock

Do you have any Warranty?

Sure do. Please check out the policy at BreakoutEDU.com/warranty

Do I need different kits for different games? 

Nope. All Breakout EDU games are designed with the Breakout EDU kit in mind. The locks and other kit items are designed to be reset in order to play all the games on the Breakout EDU platform.

What's included in the kit? 

Each kit comes with a large Breakout EDU box, a smaller lockable box, a blue hasp, a key lock, an Alphabet Multilock, a Directional Multilock, Color Mulitlock Wheels, Shape Multilock Wheels, Number Multilock Wheels, a red lens viewer, a deck of Reflection Cards, a 4-digit lock, a 3-digit lock, a UV flash light, 2 Hint Cards, a USB drive, and an invisible ink pen. The kit also comes with 12 months of access to the Breakout EDU platform with 150+ Subject Pack games (Kit-Based games as well as Digital Subject Pack games) and the Breakout EDU Digital Game Creator. Want to learn more? Click here to explore each item in the kit.

Do I need Full Platform Access to use my kit?

While you are able to access all the many wonderful Free games (around 350) and all the free game resources without Full Platform Access, having a Full Platform Access account with Breakout EDU opens up a new world of features including over 150 Subject Pack games. Subject Pack games are collections of high-quality content-aligned games. In addition to the kit-based games, you get the ability to create a class, invite students to sign up, and then can send the students games to play or challenge them to create their own games that you can review and add to a class library. Platform Access is a 12 month subscription and can also be accessed through a school site license so that all the teachers and students in a building can have access to all that Breakout EDU has to offer.

Flashlight Help

Click here for help with the flashlight from kits after June 2017 to present.

Click here for help with the flashlight from kits prior to June 2017.


What are the different kinds of Breakout EDU Games?

  • Breakout EDU Kit-Based Games are games that are designed to be played with the Breakout EDU Kit. There are over 350 Free games on the site and Full Platform Access users have an additional 300+ Subject Pack (content-aligned) games to choose from.

  • Breakout EDU Digital Games are games that are created with the Breakout EDU Platform. They are intended to be played using a device (Chromebook, Tablet, Phone, etc.) - Digital Games are able to be played in groups or by single users. Teachers can create games for students to play, assign ready-made games for students, or challenge students to create their own games and share them to a class library.

  • Breakout EDU Hybrid Games are games that rely on both the Breakout EDU Kit and Digital Games to combine for an experience that is engaging and challenging and can usually accommodate for a few more players than a standalone physical or digital game.

What ages are the games for? 

There are games for players in all grade levels through adulthood. We also publish templates and resources to help design their own games. 

How many people can play with a single kit?

Most Breakout EDU games are best played with 8-12 players. Many teachers use two kits and setup the game on different sides of the room to play with a whole class. We believe that small group experiences where each player gets to interact and make attempts to open the locks is what makes Breakout EDU such a powerful experience. 

How do I get access to the games? 

Each Breakout EDU kit purchase includes 12-months of Platform Access. Platform Access can be purchased separately from store.breakoutedu.com for $75.

I already have a Breakout EDU Kit, how to I get access to the Breakout EDU Platform (Subject Packs and Digital Games)

You can purchase 12-month access to the Breakout EDU Platform at store.breakoutedu.com 

Can I create my own games?

Of course! Creating your own games for Breakout EDU is part of the fun. You can use our official template at BreakoutEDU.com/create to get started. Not only can you create games, but with the new addition of student accounts, you can have your students create and share games with the class as well. Learn more at....



Are you COPPA/FERPA Compliant?

Sure are. We worked with iKeepSafe to ensure that we treated all our user data appropriately and ensure that we are keeping students and teachers safe and with utmost respect. You can read our Terms of Service and Privacy Policy.

What is a free account?

A free account provides users the ability to access all user-generated games and play featured Breakout EDU Digital Games. You can sign up for a free account at platform.BreakoutEDU.com. This Free account doesn't provide access to the Subject Pack Games, Digital Subject Pack Games, Digital Game Creator or Student functionality of the platform.

What is Full Platform access?

Full Platform Access provides users with 10+ Subject Packs full of over 150 content-aligned games designed for use with the Breakout EDU Kit as well as Breakout EDU Digital Subject Pack Games. Included with this platform is access to the Breakout EDU Digital Game Creator where you can create and share online Breakout EDU games. Teachers can also create classes and invite their students and assign them digital games to play and complete. Students can also create games and share them to their teacher who can then place them in a class digital game library for other students to review. 

Learn more about the Full Platform Access and see tutorials on how to get your classes set up and started here.

What are Subject Packs?

Subject Packs are packs of content-aligned games. All of these games are designed to be played with a Breakout EDU Kit. New games are added to the platform regularly. If you are not finding the game you want, you can suggest one here.

How do I create a Breakout EDU Digital Game?

To create a Breakout EDU Digital Game, you will need full platform access. You can learn more about how to create a game or assign games to your students at BreakoutEDU.com/digital 

How do I share a Breakout EDU Digital Game?

After you create a Breakout EDU Digital Game, you can easily share it. The share screen appears at the end of the game creation process, and can also be accessed in your "My Digital Games" account menu, shows a URL, as well as links to automatically send the game to social platforms including Google Classroom. The games will require a Play Code to allow the players access to your game.

What is the Tags App?

The Tags App is a companion mobile app created by Breakout EDU is a mobile app that allows users to scan specific digital game tags that are automatically created with each game and allow for a great mobile play experience. The app also has the ability to function as a QR scanner and an RFID scanner. You can learn more about the apps here.

Um - I think I found a problem...

If you discover that the platform did something "buggy", please let us know by reporting the issue here.


Can we use your brand/logo?

Thanks so much for asking! For information about how to use Breakout EDU branding, please see our Branding Guidelines page.

Can I present about Breakout EDU at an event?

Of course you can present about Breakout EDU! We would be honored! Please be sure to read the Branding Guidelines and if you present on Breakout EDU frequenlty, consider applying to be a Breakout EDU Authorized Trainer.

Do you give discounts?

We do offer discounts on volume purchases. Please contact info@BreakoutEDU.com for inquires about purchasing this quantity.

Can we have a kit to giveaway at our event?

We love supporting conferences and Edcamp events. In order for your event to be eligible for the monthly kit drawing, you need to contact info@BreakoutEDU.com and provide us with your event logo and the date of the event. We will add your logo to a specific webpage where your conference participants can enter a drawing for a free kit at the end of the month in which your event was held.

Can you give me a free kit?

We wish we were able to do that. We do have a monthly drawing that is reserved for participants of Edcamps and other conferences. If you attend one of these events, they will provide you with a URL where you can enter the drawing for these kits.

How much do games cost?

Each purchase of a Breakout EDU kit (after November 2017) comes with 12-months full access to the Breakout EDU Platform. You can then renew the platform for an additional 12-months with a $25 discount at the end of the year for $50. 

Can you come to our event?

We would love to be part of your event. Please fill out the request form at www.BreakoutEDU.com/request